Questions mid-solve
The questions that come up most often, answered plainly. If yours is not here, the contact page explains who to ask about what.
Questions
What's in the box?
Each product page lists its own contents under the bullets. As a rule, cubes ship with a charging cable, the Edge gift pack adds a stand and a pouch, dice packs include the charging case, and the boards come with the full set of pieces and a cable.
Does the cube come pre-charged?
Usually with enough charge for a first session, but not a full one. Put it on the cable while you download the app and it will be ready before you are.
How do I turn the cube on and off?
You do not. It wakes when you turn a face and goes to sleep on its own when it has been still for a while, which is why the battery lasts as long as it does.
How long does a full charge take?
Well under an hour from flat for the cubes, a little longer for a full set of dice in the case. Leaving one on the cable overnight is safe — charging stops when the cell is full.
Do I need a specific smart cube brand for the app?
Our app is built around our own hardware, so a GoCube, a connected classic, GoDice or a GoChess board will pair without any setup. Third-party puzzles are outside what we can support.
Can I play without the app?
Yes, on everything. The cube is a cube, the dice are dice, the board is a chess board. The app adds the lessons, the timer and the battles; it is not a licence.
My cube connects but the moves lag behind. What now?
That is almost always Bluetooth congestion rather than the cube. Close the other paired devices on the phone, step away from a crowded router, and if it persists, charge it — a nearly flat cell weakens the radio before it stops the puzzle.
Where do I track an order or arrange a return?
On the order page of the partner store that sold it to you. They hold the record and can act on it the same day.